Fly2Baku
EN

Public Offer

Agreement for Tour and Transfer Services

Version dated [PUBLICATION DATE]

1. General Provisions

1.1. This document is an official public offer by [LEGAL ENTITY NAME], VÖEN (Tax ID) [VÖEN], registered address: [REGISTERED ADDRESS] ("Provider", "Fly2Baku"). The Provider offers to any individual or legal entity ("Customer") to enter into an agreement for tour and transfer services on the terms below.

1.2. This offer is published on https://fly2baku.com ("Website"). It has been prepared in accordance with the Civil Code of the Republic of Azerbaijan, the Law on Consumer Protection, the Law on Electronic Commerce, the Law on Personal Data and other applicable legislation of the Republic of Azerbaijan.

1.3. Definitions:

  • Services: guided tours and excursions (group and private), private transfers (including airport transfers) and related services in Azerbaijan, as described on the Website.
  • Booking: a Customer's request for a Service made through the Website form, by phone, email, WhatsApp or Telegram.
  • Confirmation: the Provider's message accepting a Booking, stating the Service, date, time, meeting point and price.
  • Prepayment: payment of 20% of the Service price by bank card on the Website at booking. The remaining 80% is paid on site.
  • Full Payment: payment of 100% of the Service price by bank card on the Website at booking.

2. Subject of the Agreement

2.1. The Provider agrees to provide the Services selected in the Booking, and the Customer agrees to pay for them under this offer.

2.2. The content, itinerary, duration, inclusions and exclusions of each Service are stated on its page on the Website and/or in the Confirmation. If the Website description and the Confirmation differ, the Confirmation prevails.

3. Acceptance and Conclusion of the Agreement

3.1. The offer is accepted (full and unconditional agreement with its terms) by any of the following:

  • making a Prepayment (20%) or Full Payment (100%) for a Service on the Website;
  • paying for a Service by another method agreed with the Provider.

3.2. The agreement is concluded at the moment of acceptance and remains in force until both parties have fully performed their obligations.

3.3. A Booking is confirmed after successful payment (Prepayment or Full Payment). The Confirmation is sent to the Customer by email; the Provider may also contact the Customer by phone, WhatsApp or Telegram to clarify details.

3.4. If, after payment, the Provider cannot provide the Service on the chosen date and time (for example, no guide or vehicle is available), the Provider informs the Customer and, at the Customer's choice, refunds the amount paid in full or offers another date or an equivalent replacement.

4. Prices

4.1. Prices are shown on the Website: tours are priced per person, transfers per vehicle (depending on vehicle class and route), unless stated otherwise on the Service page.

4.2. Card payments are charged in Azerbaijani manat (AZN). Prices in US dollars (USD) or other currencies are shown for reference only. The amount charged is the AZN amount shown on the payment page.

4.3. If the Customer's card is in a currency other than AZN, the conversion is made by the Customer's card-issuing bank at its own rate. The Provider is not responsible for exchange-rate differences or the issuing bank's fees.

4.4. The Provider may change prices on the Website. The price of a confirmed or paid Booking does not change.

4.5. Extra services not included in the Booking (waiting time beyond the included time, route changes, extra stops, entrance tickets if not included, etc.) are paid separately as agreed by the parties.

5. Payment

5.1. Payments on the Website are accepted by Visa and Mastercard cards (including Maestro, where supported by the bank) through the secure payment page of the acquiring bank, PAŞA Bank OJSC ("Bank").

5.2. At checkout the Customer is redirected to the Bank's payment page. Card details (number, expiry date, CVV/CVC) are entered only on the Bank's page and sent over a secure connection. They are not stored or processed by the Provider or the Website.

5.3. Payments are protected by 3-D Secure (Visa Secure, Mastercard Identity Check). The card-issuing bank may ask for additional verification (for example, a one-time code sent by SMS or shown in the bank's app).

5.4. At booking the Customer chooses one of the following:

  • 20% Prepayment online by card on the Website. The remaining 80% is paid on arrival / on the day of the Service by any convenient method, cash or card;
  • 100% Full Payment online by card on the Website.

5.4.1. The remaining 80% is paid in AZN or in another currency agreed by the parties.

5.5. An online payment is complete when the Bank confirms successful authorization. The Booking is then confirmed and the Customer receives a Confirmation at the email address provided. With a Prepayment, the payment obligation is fully performed once the balance is paid on site.

5.6. The Provider does not receive or store full card details and cannot charge a card without the Customer's action.

6. Provider's Rights and Obligations

6.1. The Provider shall:

  • provide the Services as stated in the Confirmation on the agreed date and time;
  • provide a roadworthy, clean and insured vehicle (compulsory insurance), a driver licensed to carry passengers and/or a qualified guide;
  • for airport pick-ups, monitor the actual arrival time of the flight provided by the Customer;
  • inform the Customer promptly of any change that may affect the Service;
  • issue refunds in the cases and within the time limits set out in the Cancellation and Refund Policy.

6.2. The Provider may:

  • engage third parties (guides, carriers, drivers) to provide the Services, while remaining responsible to the Customer for them;
  • change the order of visits or the tour route if required by weather, road conditions, government decisions or safety, while keeping the main content of the Service;
  • replace the vehicle with one of the same or a higher class at no extra charge;
  • refuse or stop providing a Service if the Customer is under the influence of alcohol or drugs, behaves aggressively, endangers others or breaks the law of the Republic of Azerbaijan. In such cases no refund is made.

7. Customer's Rights and Obligations

7.1. The Customer shall:

  • provide accurate details when booking: name, phone, email, number of travellers, flight number and arrival time (for transfers), hotel address or meeting point;
  • pay for the Service on time;
  • arrive at the meeting point at the agreed time;
  • carry valid documents required to enter and stay in Azerbaijan (passport, visa if required);
  • comply with the law of the Republic of Azerbaijan, site rules and safety instructions of the guide and driver;
  • inform the Provider in advance of special needs (child seats, oversized luggage, health or mobility limitations, etc.);
  • compensate any damage caused through the Customer's fault to the property of the Provider or third parties.

7.2. The Customer may:

  • receive full and accurate information about the Service;
  • cancel or change a Booking under the Cancellation and Refund Policy;
  • submit a complaint under Section 11.

7.3. The Customer is responsible for having personal medical and travel insurance for themselves and their companions. The Provider recommends having such insurance.

8. Cancellation, Changes and Refunds

8.1. Cancellations, date changes, no-shows and refunds are governed by the Cancellation and Refund Policy published on the Website. It forms an integral part of this offer.

8.2. In short: tours — free cancellation 48 hours or more before the start, a 20% cancellation fee from 24 to 48 hours, no refund for less than 24 hours or a no-show; transfers — free cancellation 24 hours or more before pick-up, a 20% fee from 6 to 24 hours, no refund for less than 6 hours or a no-show. If the Customer paid only the 20% Prepayment, they do not owe the remaining 80% when cancelling; the amount retained never exceeds the amount actually paid.

8.3. Card payments are refunded only to the card used for payment, in AZN. The Provider initiates the refund within 3 business days of confirming the cancellation; the time for the money to arrive depends on the Bank, the card schemes and the Customer's bank.

9. Liability

9.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the law of the Republic of Azerbaijan.

9.2. If a Service is not provided through the Provider's fault, the Provider refunds the full amount paid or, at the Customer's choice, offers an equivalent replacement.

9.3. The Provider is not liable for:

  • delays or inconvenience caused by airlines, border, customs or other government authorities;
  • delays caused by traffic, provided the Provider took reasonable steps to deliver the Service on time;
  • loss of or damage to the Customer's belongings left unattended, unless caused by the Provider's fault;
  • consequences of incorrect information provided by the Customer (flight number, time, address, phone);
  • refusal of entry into the country or to a site for reasons attributable to the Customer.

9.4. The Provider's liability under this agreement is limited to the price of the Service paid, except where the law of the Republic of Azerbaijan (including consumer protection law) does not allow such a limitation.

10. Force Majeure

10.1. Neither party is liable for failure to perform caused by force majeure: natural disasters, weather conditions that make travel unsafe, epidemics, military action, civil unrest, government decisions, closure of roads, sites or airports, and other circumstances the parties could not foresee or prevent.

10.2. In such cases the parties agree on moving the Service to another date or on a refund in accordance with the Cancellation and Refund Policy.

11. Complaints and Disputes

11.1. Complaints about the quality of a Service should be sent to incoming@fly2baku.com, preferably within [7] days after the Service date, stating the Booking number, Service date and the issue. This does not limit any time periods established by law.

11.2. The Provider will review the complaint and reply within [10] business days.

11.3. Disputes are resolved by negotiation. If no agreement is reached, the dispute is settled by the courts of the Republic of Azerbaijan under the law of the Republic of Azerbaijan. This does not limit consumer rights established by law.

11.4. This agreement is governed by the law of the Republic of Azerbaijan.

12. Personal Data

12.1. By accepting this offer, the Customer agrees to the processing of their personal data for the purpose of handling and performing the Booking, in accordance with the Privacy Policy published on the Website and the Law of the Republic of Azerbaijan on Personal Data.

13. Final Provisions

13.1. The Provider may amend this offer. A new version takes effect when published on the Website and does not apply to Bookings made before its publication.

13.2. This offer is published in Russian and English. If the texts differ, the [Russian] version prevails.

13.3. The parties accept email and messenger (WhatsApp, Telegram) correspondence as a valid form of communication under this agreement.

14. Provider Details

  • Name: [LEGAL ENTITY NAME]
  • VÖEN (Tax ID): [VÖEN]
  • Registered address: [REGISTERED ADDRESS]
  • Office address: [OFFICE ADDRESS]
  • Bank details: [BANK DETAILS]
  • Phone: +994 10 100 0218
  • WhatsApp: +994 10 100 0218
  • Telegram: @Fly2Baku_Travel
  • Email: incoming@fly2baku.com
  • Website: https://fly2baku.com